Why OES

Through our best-in-class technology, learning analytics and personalised support, OES helps universities respond proactively to students’ needs.

• OES partners achieve consistently high student satisfaction ratings.*
• Sophisticated analytics tools enable continuous evaluation and improvement of course design and student experience.
• OES online learning facilitators engage students in course content and provide personalised teaching support.
• Student Advisory Support available after hours, 7 days a week. Live web chat, phone and email support, as well as appointment bookings.
• OES can scale or supplement support to meet peak demand periods.
• Success Coaches provide additional proactive support at key milestones.
• Complex case management for nominated students can address learning barriers.

*Swinburne Online achieved an 89% positive rating for student support in 2020 QILT Student Experience survey.

Backed by the global presence of SEEK, OES offers powerful student recruitment and acquisition channels and unrivalled access to global job market intelligence.

• Through SEEK’s relationship with over 1 million hirers and 245 million candidates in multiple markets, OES marketing leverages an unrivalled student acquisition pipeline.
• SEEK’s education and employment market insights inform partner strategy, including course portfolios and expansion into new geographies.
• OES’s expert digital marketing team specialises in strategies to reach the online student.
• Our Student Recruitment Consultants utilise sophisticated lead generation to drive sustainable enrolment growth.
• Continuous digital and social marketing data shapes go-to-market campaigns.

OES has the capability and expertise to ensure a fast and informed entry into online or blended education. We can also rapidly optimise key elements of the on-campus experience.

• A proven collaborative approach enables OES to work efficiently and flexibly with every partner.
• We can scale our solutions up and down to meet partner requirements.
• OES can create a high quality online offering within as little as four to six months. OES’s expert team will lead you through the strategy and implementation.
• Minimise financial risk while achieving scale and growth. OES’s capability and capacity saves universities from heavy infrastructure and workforce investments.

All partner solutions enabled by OES are designed and underpinned by real time qualitative and quantitative research, robust data and detailed analytics.

• OES sets partners up to apply student data strategically, to uplift retention and improve the student experience.
• Every student interaction is captured and aggregated.
• Learner engagement dashboards provide a real-time snapshot of each student’s progress.
• Analytics inform proactive and targeted support from academic staff and OES Student Advisors and Success Coaches.

An award-winning culture of innovation positions OES and its partners to constantly evolve in this rapidly changing environment.

• Our dedicated innovation team leads the sector in creatively embracing emerging technologies and global education trends.
• Through significant investment in partner pilot programmes, we continually explore value propositions and test, evaluate and scale successful initiatives.
• Best practice design thinking and agile processes ensure innovations are student-centred, fit for purpose and deliver value.
• We pursue world-class learning experiences via AI-driven and rules-based adaptive learning technologies, digital assessment tools, LMS and website analytics, simulations, extended reality, and gamification.