Construct Education is becoming OES. New name, same team, and same commitment to online learning excellence.
Construct Education is becoming OES. New name, same team, and same commitment to online learning excellence.
Our specialized contact centers are led by higher education experts who provide knowledgeable and empathetic support through integrated admin services, academic success coaching, and LMS helpdesks, delivered 24/7 for online and on-campus students.
With 14+ years of experience co-creating and delivering tailored solutions for universities worldwide, we combine advanced technology with deep industry expertise to offer flexible, secure, and results-driven student support.
Across all ContactEd services, we act as an extension of your team, ensuring our staff represent your values, tone, culture, and brand in every interaction, resulting in a consistent student experience and increased trust and loyalty for your institution.
Simplifying student administration with efficient, seamless support. Our multichannel service ensures students get timely assistance from people who understand the student journey, making every interaction empathetic and hassle-free.
Empowering students through academic coaching and personalized guidance. As higher education specialists, we understand student challenges and provide tailored support that improves retention and academic success.
Knowledgeable 24/7 IT assistance for a hassle-free digital learning experience. Our scalable support model, backed by technical expertise in Canvas, Moodle, Blackboard, and Brightspace, ensures seamless learning for institutions of all sizes.
Speak to an expert-trained human
Swift and specialized email correspondence
Live chat with a dedicated team
SMS support at your students’ fingertips
(Boundless Learning Helpdesk, 2024)
(Instructure Helpdesk, 2024)
(Student Success Support, 2024/25)
(Student Success Support, 2024/25)
While ContactEd is human-led and is tailored to reflect your insitutions brand and integrate with its systems and culture, our AI tools offer an added layer of analysis and efficiency.
“OES are experts at scaling technical support. They have successfully onboarded up to 90 new agents to support our peak periods. Getting teams technically setup and trained to meet our customer success standards in a few weeks is a remarkable achievement.”
Scott Dennis
Sr. Director Global Canvas Support
Unlike generic service providers, OES leverages 14+ years of experience exclusively serving institutions to deliver knowledgeable and tailored
student and faculty support.
Beyond technology and automation, we prioritize real human connections to offer timely, tailored, personable
support.
OES has developed efficient systems and deep expertise that enable us to adapt to our clients’ needs and enrollment cycles.
We utilize real-time analytics and AI-driven insights to identify at-risk students and provide personalized outreach to improve retention.
Through our experience with all major LMS platforms, we are ideally positioned to guide and troubleshoot with technology-related queries.
We use data to propose operational efficiencies. You’ll be able to access real-time reporting and maintain total control over service parameters. You’ll know exactly how systems, students, and workflows are performing.
Technological integration is one of our core competencies. Our solution is designed for seamless integration with institutional IT, LMS, and CRM systems, including Canvas, Moodle, Blackboard, Brightspace, and Salesforce. This ensures minimal disruption to existing workflows while enhancing operational efficiency and student experience.
Yes! Our flexible staffing model allows us to scale up or down based on university needs. Whether it’s increased inquiries during enrollment, financial aid deadlines, or exam seasons, our team can quickly adapt to ensure uninterrupted, high-quality support.
Our approach combines real-time analytics with personalized human interaction to enhance student support. We use AI-powered insights to identify at-risk students, track engagement trends, and optimize service delivery, while ensuring that every student receives empathetic, one-on-one guidance from our expert support team. This balance between data intelligence and human connection improves student retention, satisfaction, and institutional efficiency.
Rest assured, with us you’re in the safest hands in the business. We adhere to the highest standards of data security and regulatory compliance, including FERPA, GDPR, and accreditation standards. With over 14 years of experience supporting universities, we have a deep understanding of education policies and ensure that all student and institutional data is handled securely.
You’ll be pleasantly surprised. We provide a cost-effective alternative to other service providers by leveraging years of expertise in higher education. Our optimized systems, scalable, expert-trained staff, global workforce, and AI-driven efficiencies allow us to deliver high-quality, student-centered support at a competitive price.
It all starts with a conversation about the challenges and opportunities ahead. OES can help you create a market-leading solution.
