{"id":6468,"date":"2022-03-01T02:29:49","date_gmt":"2022-03-01T02:29:49","guid":{"rendered":"https:\/\/oes.public.onlineeducationservices.net\/?p=6468"},"modified":"2025-11-24T15:46:02","modified_gmt":"2025-11-24T15:46:02","slug":"how-oes-course-consultants-personalise-student-support","status":"publish","type":"post","link":"https:\/\/oes.com\/uk\/how-oes-course-consultants-personalise-student-support\/","title":{"rendered":"How OES Course Consultants personalise student support"},"content":{"rendered":"<section  class=\"block complex-copy \"\n   style=\"background-color:\">\n  <div class=\"container width-normal\" style=\"color:\">\n    <div class=\"row\">\n\n              <div class=\"col-12\">\n                    <p>OES Course Consultants are often the first person prospective students speak to when they begin researching a university or a particular course. While there are established processes for guiding students from enquiry to application and enrolment, Team Leader Oliver coaches his team to take a personalised approach to every student.<\/p>\n<p>\u201cOur job is to understand students&#8217; needs and enrol them into a course that is best suited for them. This helps them with their long-term goal of upskilling and gives them the best chance to further their career,\u201d he says.<\/p>\n<p>Oliver has worked at OES for two years. He was a Senior Course Consultant before becoming a Team Leader. OES Course Consultants require resilience, patience and good people skills, he says.<\/p>\n<p>\u201cA big skill I have gained at OES is valuing different forms of communication. Everyone communicates in a different way. What\u2019s most important is listening to students and adapting accordingly.&#8221;<\/p>\n\n                  <\/div>\n      \n      \n    <\/div>\n  <\/div>\n\n  <\/section>\n\n\n<section  class=\"block complex-copy \"\n   style=\"background-color:\">\n  <div class=\"container width-normal\" style=\"color:\">\n    <div class=\"row\">\n\n              <div class=\"col-12\">\n                      <h2>Coaching for success<\/h2>\n                    <p>Oliver leads consultant teams dedicated to partner universities. As well as regular onboarding and refresher training for all staff, he provides individual coaching.<\/p>\n<p>\u201cI work with each Course Consultant to review their cases, including what worked and what could be improved. We identify different strategies to improve student support and achieve enrolment targets,\u201d he explains.<\/p>\n<p>A close-knit team environment leads to staff feeling supported, and able to deliver better student support as a result.<\/p>\n<p>\u201cWe all look after each other. We have a close relationship with prospective students, so we need to be in the right frame of mind to show integrity and empathy and communicate clearly.\u201d<\/p>\n\n                  <\/div>\n      \n      \n    <\/div>\n  <\/div>\n\n  <\/section>\n\n\n<section  class=\"block complex-copy \"\n   style=\"background-color:\">\n  <div class=\"container width-normal\" style=\"color:\">\n    <div class=\"row\">\n\n              <div class=\"col-12\">\n                      <h2>Constant improvement<\/h2>\n                    <p>OES\u2019s award-winning culture of innovation extends to its support services. Oliver is currently reviewing SMS (text messaging) strategies, looking for opportunities to re-engage deferred students and uplift course retention.<\/p>\n<p>\u201cAgility has been a huge part of our success during COVID-19. We adapted quickly to restrictions to continue providing excellent support,\u201d he says.<\/p>\n\n                  <\/div>\n      \n      \n    <\/div>\n  <\/div>\n\n  <\/section>\n\n\n<section  class=\"block complex-copy \"\n   style=\"background-color:\">\n  <div class=\"container width-normal\" style=\"color:\">\n    <div class=\"row\">\n\n              <div class=\"col-12\">\n                      <h2>Working at OES<\/h2>\n                    <p>As a Senior Course Consultant and now a Team Leader, Oliver has enjoyed the opportunity to work with OES colleagues across all departments. \u201cEveryone is approachable and it really is a workplace where your opinion is valued, which helps make work enjoyable,\u201d he says.<\/p>\n<p>In his team, he promotes open and honest communication, regular catch-ups and frequent \u2018refresh breaks\u2019 to maintain motivation.<\/p>\n<p>\u201cWe are a close team and I know everyone pulls their weight.\u201d<\/p>\n<h6><a href=\"\/careers\/current-opportunities\/\" target=\"_blank\" rel=\"noopener\">Explore current opportunities at OES.<\/a><\/h6>\n\n                  <\/div>\n      \n      \n    <\/div>\n  <\/div>\n\n  <\/section>\n","protected":false},"excerpt":{"rendered":"<p>OES Course Consultants work in close teams to support prospective students and each other. Team Leader Oliver explains.<\/p>\n","protected":false},"author":3,"featured_media":6469,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[10,9,102],"class_list":["post-6468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-culture","tag-company","tag-oes","tag-team"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v23.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How OES Course Consultants personalise student support | Culture | OES<\/title>\n<meta name=\"description\" content=\"OES Course Consultants work in close teams to support prospective students and each other. Team Leader Oliver explains.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oes.edu.au\/how-oes-course-consultants-personalise-student-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How OES Course Consultants personalise student support\" \/>\n<meta property=\"og:description\" content=\"OES Course Consultants work in close teams to support prospective students and each other. 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