{"id":539,"date":"2021-06-09T23:50:00","date_gmt":"2021-06-09T23:50:00","guid":{"rendered":"https:\/\/oes.public.onlineeducationservices.net\/?p=539"},"modified":"2025-12-06T01:59:40","modified_gmt":"2025-12-06T01:59:40","slug":"strategies-for-improving-student-retention","status":"publish","type":"post","link":"https:\/\/oes.com\/uk\/strategies-for-improving-student-retention\/","title":{"rendered":"Strategies for improving student retention in Higher Education"},"content":{"rendered":"<section  class=\"block quick-links\">\n  <div class=\"container\">\n    <div class=\"row\">\n\n                                                  <div class=\"column col-12 mb-4 \"\n                  >\n                  \n                                      <div class=\"column__tag\"><span class=\"body-default\">In summary<\/span><\/div>\n                  \n                  <div class=\"column__content\">\n                                                              <ul>\n<li>OES is now offering student advisory support and student success coaching<\/li>\n<li>OES Student Success Coaching has supported a\u00a0<strong>5% increase in retention<\/strong>\u00a0of commencing students into their second year of study.<\/li>\n<li>With OES Student Support, Swinburne Online achieved an\u00a0<strong>88% positive rating for overall student experience\u00a0<\/strong>and<strong>\u00a089% for student support<\/strong>\u00a0in the 2020 QILT Student Experience Survey (SES)<\/li>\n<\/ul>\n\n                                          \n                  <\/div>\n\n                                      <div class=\"column__footnote\"><span><\/span><\/div>\n              \n                  <\/div>\n    \n        \n  <\/div>\n  <\/div>\n<\/section>\n\n\n<section  class=\"block complex-copy \"\n   style=\"background-color:\">\n  <div class=\"container width-normal\" style=\"color:\">\n    <div class=\"row\">\n\n              <div class=\"col-12\">\n                    <section class=\"pb-0\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-sm-12\">\n<h2>Are your support services meeting student expectations?<\/h2>\n<p>The lasting impact of COVID-19 is that all students \u2013 both online and on-campus \u2013 now expect responsive, multi-channel support.<\/p>\n<p><strong>09 June 2021<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section>\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-sm-12\">\n<p>With highly qualified student advisors and coaches trained to be the authentic voice of our university partners, OES is now offering its inbound and outbound support programs as discrete services.<\/p>\n<p>Building on our proven reputation for delivering high impact Student Support &amp; Coaching via end-to-end program management, OES is now offering university partners the opportunity to harness these services as individual, customised solutions. For online, blended and on-campus students, our support programs can be tailored to the scale and the technologies required.<\/p>\n<h3><\/h3>\n<h3>What support does OES offer?<\/h3>\n<p>OES Student Support &amp; Coaching includes the following solutions, which may be delivered individually or as a holistic support program.<\/p>\n<ul>\n<li>Student advisory support<\/li>\n<li>Student success coaching<\/li>\n<\/ul>\n<p>Currently OES delivers support for online students on behalf of numerous leading universities, including Swinburne University of Technology, Queensland University of Technology, Western Sydney University and Monash University.<\/p>\n<p>For some universities, our student advisors manage all types of enquiries and administrative activities. At others, we focus on supplementing existing teams to enable particular aspects of their program, such as after-hours support or email support.<\/p>\n<h3>Why uplift student support?<\/h3>\n<p>At this critical time in higher education, universities and training institutes can underpin their learning offering with genuine support, delivered when and how students need it. Better student support can improve student progress and retention rates, enhance graduate outcomes, and support the institution to become a \u2018university of choice\u2019. Student experience is crucial to reputation.<\/p>\n<p>When universities and other higher education providers consider the cost of student acquisition, the importance of personalised, ongoing support is clear.<\/p>\n<h3>How OES delivers genuine support<\/h3>\n<p>OES specialises in authentic communication, developed over almost a decade of supporting students in the online environment. Our student advisors are all tertiary qualified, while our coaches offer psychology and counselling backgrounds. All support and coaching is developed in collaboration with our partners, including academic, administrative and technical staff.<\/p>\n<p>\u201cWhen it comes to understanding the student journey and removing the hurdles to success, OES has the experience and the evidence-based strategies to get it right,\u201d says Tom Jepson, OES Manager, Student Success. \u201cWe advise our partners on when students will need intervention and what that intervention should be.\u201d<\/p>\n<p>OES also helps universities leverage their data to create predictive analytics, which inform these interventions.<\/p>\n<p>For partners that choose to utilise OES\u2019s inbound and outbound solutions, these teams work closely together to create a seamless \u2018one-stop-shop\u2019 for students.<\/p>\n<p>\u201cThe focus of every interaction is to create a cohesive experience for students and extend their capacity to overcome future challenges,\u201d Tom explains.<\/p>\n<h3>Coaching to increase retention<\/h3>\n<p>For our Australian higher education partner Swinburne Online, OES Student Success Coaching has supported a\u00a0<strong>5% increase in retention<\/strong>\u00a0of commencing students into their second year of study. Importantly, OES learning analytics identified which students required outreach support.<\/p>\n<p>\u201cInterventions require great expertise,\u201d Tom says. \u201cWith effective questioning and thoughtful observation, our coaches can shift a student\u2019s mentality from denial, overwhelm or blame to motivation and self-belief. A student can leave a conversation with insight into their own behaviour patterns, and a plan for success in their study.\u201d<\/p>\n<h3>Support &amp; student experience<\/h3>\n<p>OES knows that effective, timely support improves student experience. That\u2019s why OES student advisors are empowered to resolve issues as quickly as possible. \u201cOur inbound support teams work to clear performance targets, ensuring calls and emails are answered promptly,\u201d Tom explains.<\/p>\n<p>With OES Student Support, Swinburne Online achieved an\u00a0<strong>88% positive rating for overall student experience\u00a0<\/strong>and<strong>\u00a089% for student support<\/strong>\u00a0in the 2020 QILT Student Experience Survey (SES). This is well above the national average of 68% for overall experience and 73% for student support across undergraduate commencing and continuing students.<\/p>\n<p><a href=\"\/solutions\/student-support-coaching\/\" target=\"_blank\" rel=\"noopener\"><strong>Find out more<\/strong><\/a><strong>\u00a0about how OES Student Support &amp; Coaching.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n                  <\/div>\n      \n      \n    <\/div>\n  <\/div>\n\n  <\/section>\n","protected":false},"excerpt":{"rendered":"<p>The lasting impact of COVID-19 is that all students \u2013 both online and on-campus \u2013 now expect responsive, multi-channel support.<\/p>\n","protected":false},"author":5,"featured_media":2191,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[39,9,32,18,33],"class_list":["post-539","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights","tag-coaching","tag-oes","tag-retention","tag-student-support","tag-support"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v23.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Strategies for Improving Student Retention in Higher Education<\/title>\n<meta name=\"description\" content=\"Explore strategies for improving student retention through tailored support and success coaching. 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