{"id":352,"date":"2018-02-21T05:04:00","date_gmt":"2018-02-21T05:04:00","guid":{"rendered":"https:\/\/oes.public.onlineeducationservices.net\/?p=352"},"modified":"2025-12-06T02:32:31","modified_gmt":"2025-12-06T02:32:31","slug":"outstanding-student-support-comes-from-great-team-building","status":"publish","type":"post","link":"https:\/\/oes.com\/uk\/outstanding-student-support-comes-from-great-team-building\/","title":{"rendered":"Outstanding student support comes from great team building"},"content":{"rendered":"<section  class=\"block quick-links\">\n  <div class=\"container\">\n    <div class=\"row\">\n\n                                                  <div class=\"column col-12 mb-4 \"\n                  >\n                  \n                                      <div class=\"column__tag\"><span class=\"body-default\">In summary<\/span><\/div>\n                  \n                  <div class=\"column__content\">\n                                                              <ul>\n<li>Student support is at the heart of the online education experience that OES offers.<\/li>\n<li>Support services are available from 8am-9pm on weekdays and 10am-6pm on weekends and public holidays.<\/li>\n<\/ul>\n\n                                          \n                  <\/div>\n\n                                      <div class=\"column__footnote\"><span><\/span><\/div>\n              \n                  <\/div>\n    \n        \n  <\/div>\n  <\/div>\n<\/section>\n\n\n<section  class=\"block complex-copy \"\n   style=\"background-color:\">\n  <div class=\"container width-\" style=\"color:\">\n    <div class=\"row\">\n\n              <div class=\"col-12\">\n                    <p>Providing support for 10,000 plus students is a mammoth effort. This is why our support staff are available 362 days a year and empowered to offer first-contact resolution.<\/p>\n<p>Whether by live chat, email, phone or social media, online students know how to reach out when they need any help with administrative, academic or technical queries. Manager Ligia Iturbe says the Student Support Team is well equipped to handle high volumes.<\/p>\n<p>\u201cA rough report shows we\u2019ve handled approximately 270,000+ student queries since July 2013. This ranges from advice on how to research and setting up a student email to managing course load and navigating learning management systems.<\/p>\n<p>\u201cOur team are available for students from 8am-9pm on weekdays and 10am-6pm on weekends and public holidays and students can email us anytime no matter how big or small the query.\u201d<\/p>\n<p>The team use\u00a0sophisticated technology to make sure every query is logged, which ensures students receive optimal support. But it is a penchant for team building that keeps the support team performing at such high levels.<\/p>\n<p>\u201cOur commitment to team motivation activities really help bond our staff. We have done it all including holding our own Student Support Survivor, a week of school yard games, karaoke and we host the most enthusiastic game of bingo you\u2019d ever see!<\/p>\n<p>\u201cOf course, we go all out for every birthday, baby shower, engagements and anything else that warrants cake \u2013 we have quite a few talented bakers on staff,\u201d Ligia says.<\/p>\n<p>It is this focus on motivation and team building that helped the support team achieve an outstanding 100 per cent engagement for 2016.<\/p>\n<p>\u201cWe are proud that we were able to help every student that reached out to us and really this is because we have a tight knit team. We know when it\u2019s time to have fun and when it\u2019s time to work hard, and that balance is one of the keys to our success,\u201d Ligia says.<\/p>\n<p>\u201cWe often receive emails from students we have helped thanking us for the support, and for us, that\u2019s just the icing on the cake and another reason to celebrate.\u201d<\/p>\n\n                  <\/div>\n      \n      \n    <\/div>\n  <\/div>\n\n  <\/section>\n","protected":false},"excerpt":{"rendered":"<p>Providing support for 10,000 plus students is a mammoth effort. This is why our support staff are available 362 days a year and empowered to offer first-contact resolution.<\/p>\n","protected":false},"author":4,"featured_media":3413,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[9,88,18],"class_list":["post-352","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights","tag-oes","tag-people","tag-student-support"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v23.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Outstanding student support in online education | Insights | OES<\/title>\n<meta name=\"description\" content=\"Accessible student support is at the heart of the student-centric online education experience that OES offers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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