{"id":256,"date":"2021-08-02T23:42:01","date_gmt":"2021-08-02T23:42:01","guid":{"rendered":"https:\/\/oes.public.onlineeducationservices.net\/?page_id=256"},"modified":"2025-11-24T14:46:38","modified_gmt":"2025-11-24T14:46:38","slug":"student-support-coaching","status":"publish","type":"page","link":"https:\/\/oes.com\/uk\/solutions\/student-support-coaching\/","title":{"rendered":"Student Advisory Support &#038; Success Coaching"},"content":{"rendered":"<section  class=\"block banner offset-off \"\n  >\n  <div class=\"bg-image lazyload\" data-bg=\"https:\/\/oes.com\/uk\/app\/uploads\/2021\/08\/Solutions_Student_Support_Banner-Gradient.jpg\"><\/div>\n  <div class=\"container content-container-off\">\n    <div class=\"row main-content-off\">\n      <div class=\"col-10 col-md-8 main-content\">\n        <h1 class=\"banner-title\">Student Advisory Support &#038; Success Coaching<\/h1>\n        <p class=\"banner-sub-heading\">Build positive, supportive relationships with every student.<\/p>\n                  <a class=\"btn btn-white\" href=\"\/brochure-download-solutions-student-support-coaching\/\" target=\"\">\n            Download brochure\n          <\/a>\n              <\/div>\n    <\/div>\n\n          <div class=\"image-overlay content-off\">\n                              <img class=\"lazyload\" data-src=\"https:\/\/oes.com\/uk\/app\/themes\/oes\/dist\/images\/overlay-blue_917cb6af.svg\">\n                        <\/div>\n    \n      <\/div>\n<\/section>\n\n\n<section class=\"block spacer space-m\"><\/section>\n\n\n<section  class=\"block complex-copy \"\n   style=\"background-color:\">\n  <div class=\"container width-normal\" style=\"color:\">\n    <div class=\"row\">\n\n      \n              <div class=\"col-lg-5 mixed\">\n                      <h2>Support services for the entire student journey<\/h2>\n                  <\/div>\n        <div class=\"col-lg-7\">\n          <p>OES Student Advisors and Coaches provide responsive, high-impact, multi-channel support when students need it most.<\/p>\n<p>For online, blended and on-campus programs, our qualified team can transform the student journey through targeted success coaching, dedicated case management and inbound advisory services.<\/p>\n\n                  <\/div>\n      \n    <\/div>\n  <\/div>\n\n  <\/section>\n\n\n<section class=\"block spacer space-xl\"><\/section>\n\n\n<section  class=\"block left-right \"\n  >\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col-lg-6 p-0 bg-image-column order-2 fill\" >\n        <div class=\"bg-image lazyload\" data-bg=\"https:\/\/oes.com\/uk\/app\/uploads\/2021\/08\/Solutions_Student_Support_Extra_2.jpg\">\n                            <\/div>\n      <\/div>\n      <div class=\"col-lg-6 content order-1\" style=\"background-color:#F2F3F5\">\n        <div class=\"heading-align-left\" style=\"color:#001738\">\n                  <h2>Data-driven support<\/h2>\n                          <p>OES\u2019s inbound and outbound teams deliver timely and targeted support to students at every step of their journey.<\/p>\n<p>Every interaction is informed by OES\u2019s deep understanding of online students\u2019 needs, with our preferred leading-edge CRM providing a 360-degree view of each student. We use data to predict when students need proactive outbound support. And when students reach out, our Advisors provide personalised assistance that is fully informed by all their previous interactions.<\/p>\n\n                                  <\/div>\n      <\/div>\n          <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"block spacer space-xl\"><\/section>\n\n\n<section  class=\"block complex-copy \"\n   style=\"background-color:\">\n  <div class=\"container width-normal\" style=\"color:\">\n    <div class=\"row\">\n\n              <div class=\"col-12\">\n                      <h2>Choose the support model your university needs<\/h2>\n                    \n                  <\/div>\n      \n      \n    <\/div>\n  <\/div>\n\n  <\/section>\n\n\n<section class=\"block spacer space-xxs\"><\/section>\n\n\n<section  class=\"block complex-copy \"\n   style=\"background-color:\">\n  <div class=\"container width-normal\" style=\"color:\">\n    <div class=\"row\">\n\n              <div class=\"col-md-7\">\n                    <p>OES tailors support services to our partners&#8217; exact needs, either as a standalone solution or as a critical element of our online program management (OPM).<\/p>\n\n                  <\/div>\n      \n      \n    <\/div>\n  <\/div>\n\n  <\/section>\n\n\n<section class=\"block spacer space-xxs\"><\/section>\n\n\n<section  class=\"block tabbed-content  stacked_tabs \"\n   >\n  <div class=\"container\">\n                <div class=\"row tabbed-content-row\">\n      <div class=\"col-md-4\">\n        <ul id=\"tabs\" class=\"nav nav-fill\" role=\"tablist\">\n                                                  <li class=\"nav-item\">\n                                <h5 id=\"tab-structure\" href=\"#InboundStudentAdvisors\" class=\"nav-link active\"\n                    data-toggle=\"tab\" role=\"tab\">\n                  Inbound Student Advisors\n                                  <\/h5>\n\n              <\/li>\n                                        <li class=\"nav-item\">\n                                <h5 id=\"tab-structure\" href=\"#OutboundStudentSuccess\" class=\"nav-link \"\n                    data-toggle=\"tab\" role=\"tab\">\n                  Outbound Student Success\n                                  <\/h5>\n\n              <\/li>\n                                        <li class=\"nav-item\">\n                                <h5 id=\"tab-structure\" href=\"#AdvancedAdvisorProgram\" class=\"nav-link \"\n                    data-toggle=\"tab\" role=\"tab\">\n                  Advanced Advisor Program\n                                  <\/h5>\n\n              <\/li>\n                              <\/ul>\n              <\/div>\n      <div class=\"col-md-8\">\n        <div id=\"content\" class=\"tab-content\" role=\"tablist\">\n                                                  <div id=\"InboundStudentAdvisors\" class=\"card parent tab-pane fade show active\" role=\"tabpanel\"\n                   aria-labelledby=\"tab-InboundStudentAdvisors\">\n                <div class=\"card-header collapsed\" role=\"tab\" id=\"heading-InboundStudentAdvisors\" data-toggle=\"collapse\"\n                     href=\"#collapse-InboundStudentAdvisors\" aria-expanded=\"true\">\n                  <h5 class=\"tab-title\">Inbound Student Advisors<\/h5>\n                <\/div>\n                <div class=\"collapse \" id=\"collapse-InboundStudentAdvisors\" data-parent=\"#content\"\n                     role=\"tabpanel\">\n                  <div class=\"card-body\">\n                    <div class=\"body-default-bold\">\n                      Inbound Student Advisors\n                    <\/div>\n                    <ul>\n<li>Tertiary qualified advisors trained as the \u2018voice\u2019 of your university.<\/li>\n<li>A primary point of contact for new and current students.<\/li>\n<li>Available after-hours, 7 days a week.<\/li>\n<li>Web chat, SMS, email and phone support.<\/li>\n<li>Technical, administrative and academic queries.<\/li>\n<li>Scale up support during peak periods; OES can even supplement your existing team.<\/li>\n<\/ul>\n\n                    \n                    \n                  <\/div>\n                <\/div>\n              <\/div>\n                                        <div id=\"OutboundStudentSuccess\" class=\"card parent tab-pane fade \" role=\"tabpanel\"\n                   aria-labelledby=\"tab-OutboundStudentSuccess\">\n                <div class=\"card-header collapsed\" role=\"tab\" id=\"heading-OutboundStudentSuccess\" data-toggle=\"collapse\"\n                     href=\"#collapse-OutboundStudentSuccess\" aria-expanded=\"true\">\n                  <h5 class=\"tab-title\">Outbound Student Success<\/h5>\n                <\/div>\n                <div class=\"collapse \" id=\"collapse-OutboundStudentSuccess\" data-parent=\"#content\"\n                     role=\"tabpanel\">\n                  <div class=\"card-body\">\n                    <div class=\"body-default-bold\">\n                      Outbound Student Success\n                    <\/div>\n                    <ul>\n<li>Trained counsellors proactively engage with students.<\/li>\n<li>Evidence-based interventions to increase success and retention.<\/li>\n<li>Predictive analytics and key course dates trigger outbound campaigns.<\/li>\n<li>Support with careers, wellbeing and study skills.<\/li>\n<li>Encourage students\u2019 self-efficacy.<\/li>\n<li>Engage with \u2018at-risk\u2019 students at the right time.<\/li>\n<\/ul>\n\n                    \n                    \n                  <\/div>\n                <\/div>\n              <\/div>\n                                        <div id=\"AdvancedAdvisorProgram\" class=\"card parent tab-pane fade \" role=\"tabpanel\"\n                   aria-labelledby=\"tab-AdvancedAdvisorProgram\">\n                <div class=\"card-header collapsed\" role=\"tab\" id=\"heading-AdvancedAdvisorProgram\" data-toggle=\"collapse\"\n                     href=\"#collapse-AdvancedAdvisorProgram\" aria-expanded=\"true\">\n                  <h5 class=\"tab-title\">Advanced Advisor Program<\/h5>\n                <\/div>\n                <div class=\"collapse \" id=\"collapse-AdvancedAdvisorProgram\" data-parent=\"#content\"\n                     role=\"tabpanel\">\n                  <div class=\"card-body\">\n                    <div class=\"body-default-bold\">\n                      Advanced Advisor Program\n                    <\/div>\n                    <ul>\n<li>Student case management via a single point of contact.<\/li>\n<li>Integrated inbound and outbound support via a team of specialised Advisor Coaches.<\/li>\n<li>Advisors help address learning barriers and support student success.<\/li>\n<li>Onboarding and career planning support.<\/li>\n<li>Appreciative and developmental advising techniques.<\/li>\n<li>Personalised connections support retention rates and graduate outcomes.<\/li>\n<\/ul>\n\n                    \n                    \n                  <\/div>\n                <\/div>\n              <\/div>\n                              <\/div>\n      <\/div>\n    <\/div>\n      <\/div>\n<\/section>\n\n\n<section class=\"block spacer space-xl\"><\/section>\n\n\n<section  class=\"block columns\">\n  <div class=\"container\">\n    <div class=\"row\">\n              <div class=\"col-12 heading mb-5\">\n          <h2>Targeted support outcomes<\/h2>\n                  <\/div>\n      \n                                  <div class=\"column col-md-4 text-left mb-4 px-4 \"\n            >\n            <div class=\"content\">\n                                            <h4><\/h4>\n                                            <h2>89%<\/h2>\n<p>Positive rating for undergraduate student support, 16% above the national average (2020 QILT SES Survey).<\/p>\n\n                                                        <\/div>\n          <\/div>\n                            <div class=\"column col-md-4 text-left mb-4 px-4 \"\n            >\n            <div class=\"content\">\n                                            <h4><\/h4>\n                                            <h2>6%<\/h2>\n<p>Increase in progression to next census following the introduction of concierge advising services for students from lower socio-economic or regional\/remote areas (2020).<\/p>\n\n                                                        <\/div>\n          <\/div>\n                            <div class=\"column col-md-4 text-left mb-4 px-4 \"\n            >\n            <div class=\"content\">\n                                            <h4><\/h4>\n                                            <h2>9%<\/h2>\n<p>Increase in pass rates resulting from early-intervention initiatives providing personalised support for at-risk students (2020).<\/p>\n\n                                                        <\/div>\n          <\/div>\n              \n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"block spacer space-s\"><\/section>\n\n\n<section  class=\"block video \"\n  data-aos=\"fade-in\" data-aos-duration=\"750\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col-md-8 mx-auto\">\n\n        <div class=\"bg-video lazyload\"\n             data-bg=\"https:\/\/oes.com\/uk\/app\/uploads\/2022\/07\/Video-Thumbnails.png\"\n             data-toggle=\"modal\" data-target=\"#videoModal_39\">\n          <span class=\"icon\"><\/span>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<div class=\"modal fade\" id=\"videoModal_39\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"videoModalLabel\"\n     aria-hidden=\"true\" onClick=\"closeVideo()\">\n  <div class=\"modal-dialog modal-dialog-centered\" role=\"document\">\n    <div class=\"modal-content\">\n      <span type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\" onClick=\"closeVideo()\">\n        <span aria-hidden=\"true\"><img data-src=\"https:\/\/oes.com\/uk\/app\/themes\/oes\/dist\/images\/close_beae95e3.svg\" class=\"img-fluid lazyload\"><\/span>\n      <\/span>\n      <iframe id=\"videoIframe\" src=\"https:\/\/player.vimeo.com\/video\/729831443\" frameborder=\"0\"\n              allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\"\n              allowfullscreen><\/iframe>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n  function closeVideo() {\n    var vidsrc_frame = document.getElementById(\"videoIframe\");\n    var vidsrc_src = vidsrc_frame.getAttribute('src');\n    vidsrc_frame.setAttribute('src', vidsrc_src);\n  }\n<\/script>\n\n\n<section class=\"block spacer space-xl\"><\/section>\n\n\n<section  class=\"block complex-copy \"\n   style=\"background-color:\">\n  <div class=\"container width-normal\" style=\"color:\">\n    <div class=\"row\">\n\n              <div class=\"col-12\">\n                      <h2>A seamless experience for your students<\/h2>\n                    <p>\u00a0<\/p>\n<p>OES has more than 10 years\u2019 experience providing student support services on behalf of universities. Our qualified Advisors and Coaches are empowered to resolve issues effectively, in line with your ethos and policies.<\/p>\n<p>OES can provide you with a holistic support program or supplement your in-house team. We can deliver your after-hours, weekend support or help you scale up support during peak periods.<\/p>\n<p>However we tailor our services, OES will deliver a seamless student experience.<\/p>\n\n                  <\/div>\n      \n      \n    <\/div>\n  <\/div>\n\n  <\/section>\n\n\n<section class=\"block spacer space-xl\"><\/section>\n\n\n<section  class=\"block columns\">\n  <div class=\"container\">\n    <div class=\"row\">\n              <div class=\"col-12 heading mb-5\">\n          <h2>Support students to achieve university objectives<\/h2>\n                  <\/div>\n      \n                                  <div class=\"column col-md-4 text-left mb-4 px-4 \"\n            >\n            <div class=\"content\">\n                                            <h4>Increase retention rates <\/h4>\n                                            <p>Coaching and support that drives student progression.<\/p>\n\n                                                        <\/div>\n          <\/div>\n                            <div class=\"column col-md-4 text-left mb-4 px-4 \"\n            >\n            <div class=\"content\">\n                                            <h4>Support when it\u2019s needed<\/h4>\n                                            <p>Meet students\u2019 expectations for support, including weekends and after hours.<\/p>\n\n                                                        <\/div>\n          <\/div>\n                            <div class=\"column col-md-4 text-left mb-4 px-4 \"\n            >\n            <div class=\"content\">\n                                            <h4>Scaled support<\/h4>\n                                            <p>We adjust our teams rapidly in response to student demand or specific events. We can also supplement in-house support teams.<\/p>\n\n                                                        <\/div>\n          <\/div>\n                            <div class=\"column col-md-4 text-left mb-4 px-4 \"\n            >\n            <div class=\"content\">\n                                            <h4>Support \u2018at-risk\u2019 students<\/h4>\n                                            <p>Use learning analytics to identify and reach out to students before they fail or withdraw.<\/p>\n\n                                                        <\/div>\n          <\/div>\n                            <div class=\"column col-md-4 text-left mb-4 px-4 \"\n            >\n            <div class=\"content\">\n                                            <h4>Reputation &#038; rankings<\/h4>\n                                            <p>Become an institution of choice through student success and advocacy.<\/p>\n\n                                                        <\/div>\n          <\/div>\n              \n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"block spacer space-xl\"><\/section>\n\n\n<section  class=\"block call-out-banner \"\n   style=\"background-color:#FF8A00\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col-md-6 callout-column-left\" style=\"color:#001738\">\n                  <h2>Find out how OES can help you build positive, supportive relationships with every student.<\/h2>\n                      <\/div>\n      <div class=\"col-sm-6 callout-column-right align-center\">\n                                                            <a class=\"btn btn-white\" href=\"\/brochure-download-solutions-student-support-coaching\/\">Download brochure<\/a>\n                                                  <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"block spacer space-xl\"><\/section>\n\n\n<section  class=\"block complex-copy \"\n   style=\"background-color:\">\n  <div class=\"container width-normal\" style=\"color:\">\n    <div class=\"row\">\n\n              <div class=\"col-12\">\n                      <h2>Case study: Coaching informed by analytics<\/h2>\n                    <p>\u00a0<\/p>\n<p>OES continues to set the benchmark for high impact support through our commitment to continually explore, test, evaluate and optimise our engagement with students. Our sophisticated approach to learning analytics ensures we have a core evidence base to inform everything we do.<\/p>\n<p>In a data-driven pilot program, OES trained teaching staff to use student engagement dashboards to identify \u2018high risk\u2019 candidates for further support. We were then able to\u00a0research the impacts of personalised support and coaching initiatives on student retention.<\/p>\n<p>Trialled in selected undergraduate units across multiple teaching periods, OES\u2019s proactive support initiatives achieved a 9% increase in pass rates and a 7% increase in students progressing into their next study period.<\/p>\n\n                  <\/div>\n      \n      \n    <\/div>\n  <\/div>\n\n  <\/section>\n\n\n<section class=\"block spacer space-xl\"><\/section>\n\n\n<section  class=\"block icons\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col-12\">\n                  <h2>Combine Student Advisory Support &#038; Success Coaching with our other Solutions:<\/h2>\n                      <\/div>\n\n                        <a class=\"column column-link col-md-4 icon \"\n     \n     href=\"\/solutions\/learning-analytics\/\"\n     target=\"\">\n    \n        <div class=\"content  lazyload\" data-bg=\"\" style=\";padding:2rem; \">\n                      <div class=\"background-circle\">\n              <img class=\"icon-image lazyload\" data-src=\"https:\/\/oes.com\/uk\/app\/uploads\/2021\/08\/Solutions-Icon-2.png\">\n              <img class=\"icon-image-hover lazyload\" data-src=\"https:\/\/oes.com\/uk\/app\/uploads\/2021\/08\/Solutions-Icon-10.png\">\n            <\/div>\n          \n          \n          \n                      <div class=\"btn link\">\n                <span class=\"\">\n                  <span>Learning Analytics<\/span>\n                <\/span>\n            <\/div>\n          \n                      <div class=\"tile-body mb-5\" >\n              <p>Harness data to drive student acquisition, retention and success.<\/p>\n\n                          <\/div>\n                  <\/div>\n        <\/a>\n  \n                  <a class=\"column column-link col-md-4 icon \"\n     \n     href=\"\/solutions\/learning-design\/\"\n     target=\"\">\n    \n        <div class=\"content  lazyload\" data-bg=\"\" style=\";padding:2rem; \">\n                      <div class=\"background-circle\">\n              <img class=\"icon-image lazyload\" data-src=\"https:\/\/oes.com\/uk\/app\/uploads\/2021\/08\/Solutions-Icon-4.png\">\n              <img class=\"icon-image-hover lazyload\" data-src=\"https:\/\/oes.com\/uk\/app\/uploads\/2021\/08\/Solutions-Icon-12.png\">\n            <\/div>\n          \n          \n          \n                      <div class=\"btn link\">\n                <span class=\"\">\n                  <span>Learning Design &amp; Production<\/span>\n                <\/span>\n            <\/div>\n          \n                      <div class=\"tile-body mb-5\" >\n              <p>Best practice online learning designed in collaboration with your subject experts.<\/p>\n\n                          <\/div>\n                  <\/div>\n        <\/a>\n  \n                  <a class=\"column column-link col-md-4 icon \"\n     \n     href=\"\/solutions\/simulations-vr\/\"\n     target=\"\">\n    \n        <div class=\"content  lazyload\" data-bg=\"\" style=\";padding:2rem; \">\n                      <div class=\"background-circle\">\n              <img class=\"icon-image lazyload\" data-src=\"https:\/\/oes.com\/uk\/app\/uploads\/2021\/08\/Solutions-Icon-5.png\">\n              <img class=\"icon-image-hover lazyload\" data-src=\"https:\/\/oes.com\/uk\/app\/uploads\/2021\/08\/Solutions-Icon-13.png\">\n            <\/div>\n          \n          \n          \n                      <div class=\"btn link\">\n                <span class=\"\">\n                  <span>Simulations &amp; VR<\/span>\n                <\/span>\n            <\/div>\n          \n                      <div class=\"tile-body mb-5\" >\n              <p>Prepare students for the workplace with real-time, interactive training.<\/p>\n\n                          <\/div>\n                  <\/div>\n        <\/a>\n  \n              \n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"block spacer space-xl\"><\/section>\n\n\n<section  class=\"block call-out-banner \"\n   style=\"background-color:#001738\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col-md-6 callout-column-left\" style=\"color:#FFFFFF\">\n                  <h2>Talk to us<\/h2>\n                          <p>It all starts with a conversation about the challenges and opportunities ahead. OES can help you create a market-leading solution.<\/p>\n\n                        <\/div>\n      <div class=\"col-sm-6 callout-column-right align-center\">\n                                                            <a class=\"btn btn-white\" href=\"\/contact-us\/\">Get in touch<\/a>\n                                                  <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"block spacer space-xxs\"><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":10,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-256","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v23.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Student Support Coaching Services | OES<\/title>\n<meta name=\"description\" content=\"OES student coaches provide responsive, high-impact, multi-channel student support coaching services to help them overcome learning challenges.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oes.edu.au\/solutions\/student-support-coaching\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Student Advisory Support &amp; 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