{"id":15868,"date":"2025-03-25T04:26:04","date_gmt":"2025-03-25T04:26:04","guid":{"rendered":"https:\/\/oes.com\/uk\/?page_id=15868"},"modified":"2025-11-24T14:38:02","modified_gmt":"2025-11-24T14:38:02","slug":"connected-student-support-services","status":"publish","type":"page","link":"https:\/\/oes.com\/uk\/solutions\/connected-student-support-services\/","title":{"rendered":"ConnectEd: Student Support Services"},"content":{"rendered":"
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ContactEd<\/h1>\n

Expert Led. Data Driven. Always On. Student Support Services<\/span><\/p>\n \n Download Brochure\n <\/a>\n <\/div>\n <\/div>\n\n

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Our specialised contact centres are led by higher education experts who provide knowledgeable and empathetic support through integrated admin services, academic success coaching and LMS helpdesks, delivered 24\/7 for online and on-campus students.<\/p>\n

With 13+ years of experience co-creating and delivering tailored solutions for universities worldwide, we combine advanced technology with deep industry expertise to offer flexible, secure, and results-driven student support.<\/p>\n

Across all ContactEd services, we act as an extension of your team \u2014 ensuring our staff represent your values, tone, culture, and brand in every interaction, resulting in a consistent student experience and increased trust and loyalty.<\/p>\n\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n<\/section>\n\n\n

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ContactEd Support Solutions<\/h2>\n <\/div>\n \n \n <\/div>\n <\/div>\n<\/section>\n\n\n
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ContactEd Admin<\/h5>\n

Simplifying student administration with efficient, seamless support. Our multichannel service ensures students get timely assistance from people who understand the student journey, making every interaction empathetic and hassle-free.<\/p>\n

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ContactEd Success<\/h5>\n

Empowering students through academic coaching and personalised guidance. As higher education specialists, we understand student challenges and provide tailored support that improves retention and academic success.<\/p>\n

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ContactEd ITDesk<\/h5>\n

Knowledgeable 24\/7 IT assistance for a hassle-free digital learning experience. Our scalable support model, backed by experts in Canvas, Moodle, Blackboard, and Brightspace, ensures seamless learning for institutions of all sizes.<\/p>\n

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Student Support Modalities<\/h2>\n <\/div>\n \n
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Call<\/h3>\n

Speak to an Expert-Trained Advisor<\/p>\n<\/div>\n\n <\/div>\n <\/div>\n

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Email<\/h3>\n

Swift and Specialised Email Correspondence<\/p>\n<\/div>\n\n <\/div>\n <\/div>\n

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Live Chat<\/h3>\n

Live Chat with a Dedicated Team<\/p>\n<\/div>\n\n <\/div>\n <\/div>\n

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SMS<\/h3>\n

SMS Support at Your Students\u2019 Fingertips<\/p>\n<\/div>\n\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n<\/section>\n\n\n

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92%<\/h3>\n

Positive Rating, Student Support<\/strong><\/p>\n

(Boundless Learning Helpdesk, 2024)<\/p>\n<\/div>\n

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4.7%<\/h3>\n

Average increased first census retention\u00a0<\/strong><\/p>\n

(Student Success Support, 2024\/25)<\/p>\n<\/div>\n<\/div>\n

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95%<\/h3>\n

First contact resolution<\/strong><\/p>\n

(Instructure Helpdesk, 2024)<\/p>\n<\/div>\n

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13%<\/h3>\n

Average increased pass rate<\/strong><\/p>\n

(Student Success Support, 2024\/25)<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n <\/div>\n <\/div>\n

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Why Trust Us?<\/h2>\n

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Specialists in Higher Education<\/h3>

Unlike generic service providers, OES leverages 13+ years of experience exclusively serving universities to deliver knowledgeable and tailored student and faculty support.<\/p><\/div>\r\n

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Human-Centric, Personalised Support<\/h3>

Our highly trained advisors offer empathetic, student-centered interactions, ensuring that students feel supported, understood, and guided at every step.<\/p><\/div>\r\n

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Scalable and Flexible<\/h3>

OES has developed efficient systems and deep expertise that enable us to adapt to our clients\u2019 needs and enrolment cycles.<\/p><\/div>\r\n<\/div>\r\n

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Proactive, Data Driven Support<\/h3>

We utilise real-time analytics and AI-driven insights to identify at-risk students and provide personalised outreach to improve retention.<\/p><\/div>\r\n

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Seamless LMS & IT Integration<\/h3>

Our operations are fully compatible with Canvas, Blackboard, Moodle, and Brightspace, ensuring seamless functionality without disrupting institutional systems.<\/p><\/div>

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Transparency & Trust<\/h3>

We use data to propose operational efficiencies. You\u2019ll be able to access real-time reporting and maintain total control over service parameters. You\u2019ll know exactly how systems, students, and workflows are performing.<\/p><\/div>\r\n<\/div><\/div>\n <\/div>\n \n \n <\/div>\n <\/div>\n<\/section>\n\n\n

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What sets ContactEd apart is its deep understanding of the higher education environment.<\/h2>\n
ContactEd in Action<\/div>\n